Monster Privacy Policy

We at Monster take your privacy seriously and are committed to protecting the personal data you share with us when you use our website, our mobile app, or any of our gaming services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. Monster Casino is operated by ProgressPlay Ltd, a company registered in Malta, and by using our services you agree to the practices described below. If you have any questions after reading this policy, our support team is available to help.

Information We Collect

When you complete monster register steps to open an account with us, we ask for certain personal details so that we can verify your identity and comply with our licensing obligations. We collect the following categories of information:

• Registration details such as your name, date of birth, address, email address and phone number when you create an account with us
• Identity verification documents, including proof of ID and proof of address, which we may request before processing a monster withdrawal
• Financial information related to your deposits and withdrawals, including payment method details
• Gameplay data, such as the games you play, your betting history, and how you interact with our slots, live casino tables and sportsbook
• Technical data including your IP address, device type, browser information and login timestamps whenever you use monster login to access your account
• Communications you send us through live chat, email or our contact form

How We Use Your Information

We use the information we collect to provide, maintain and improve our services. Our online casino Monster relies on your data to verify your age and identity, process deposits and withdrawals, prevent fraud and money laundering, and personalise the experience we offer you, including tailored monster bonus offers and monster promo code communications where you have opted in to receive marketing. We also use your data to manage our Rewards Programme, track your progress through Missions and Levels, and calculate any prizes you may be eligible for. Where you contact our Responsible Gaming team, we use the information you provide to support you appropriately and, where necessary, apply account restrictions such as self-exclusion.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our monster app to remember your preferences, keep you logged in, analyse traffic, and improve the overall performance of monster casino online. Cookies also help us understand which promotions, such as our monster casino welcome bonus or monster casino free spins offers, are most relevant to you. You can manage or disable cookies through your browser settings, though doing so may affect certain functions of our site. For full details, please refer to our separate Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our business, including payment processors such as Babaloo Limited and Truelayer Limited, identity verification providers, regulatory bodies such as the Gambling Commission and the Malta Gaming Authority, and our alternative dispute resolution provider, eCOGRA. As part of the wider operator network, certain account and bonus eligibility data may also be checked against monster casino sister sites to ensure compliance with promotional limits, such as caps on registration bonuses across affiliated brands. We may also disclose information where required by law, to prevent fraud, or to protect the rights and safety of our players and our business.

Payment and Transaction Data

Whenever you make a monster deposit or request a monster withdrawal, we process the associated financial information to complete the transaction and to meet anti-money laundering obligations. Card statements may show ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. We retain transaction records for as long as required by our licensing conditions and applicable financial regulations, even after you close your account with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our systems use encryption and secure servers to safeguard the information you provide, whether you are placing monster bets, browsing monster slots, or enjoying our monster live casino tables. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we encourage you to keep your login credentials confidential.

Your Rights

Under applicable data protection law, including the GDPR, you have a number of rights regarding the personal data we hold about you. You may request access to your data, ask us to correct inaccurate information, request deletion of your data where legally permissible, object to certain processing activities, or ask us to restrict how we use your information. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below, and we will respond in accordance with our regulatory obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by gambling regulations, tax law, and anti-money laundering rules. Where you have registered but never deposited, we may still retain limited data relating to eligibility checks for offers such as our monster no deposit bonus or monster casino no deposit bonus codes, in line with our promotional terms and fraud prevention duties.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we hold data belonging to a minor, we will take immediate steps to delete it and close the associated account.

International Players and Restricted Territories

Our services are directed at players in the United Kingdom, and any jurisdiction outside the United Kingdom is treated as a restricted territory. If you access monster casino from a restricted location, we may be required to limit or close your account and process your data accordingly to comply with local and international law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continuing to use our services after changes are published means you accept the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your data protection rights, please reach out to our support team via live chat, available 24/7, or by email at customersupport@instantgamesupport.com. For complaints, you may contact complaints@instantgamessupport.com, and for responsible gaming matters, our dedicated team is reachable at playerrelationship@instantgamessupport.com. We are committed to resolving your concerns promptly and transparently.